We understand that mistakes can happen—but since many of our items are made to order, we work fast to begin production right after your order is placed.
📅 24-Hour Change Window
If you need to make a change or cancel your order, please contact us within 24 hours of placing your order. After that, we cannot guarantee that changes will be possible.
To request a change or cancellation:
- Reply to your order confirmation email, or
- Use our Contact Page and include your order number and the change you'd like to make.
⚠️ Important Exceptions
Some orders cannot be changed or canceled after production begins:
- Custom belts with embroidery
- Personalized items
- Made-to-order gear (including custom sizing)
🚚 Already Shipped?
If your order has already shipped, we’re unable to cancel or modify it. You may be eligible for a return depending on the item—please see our Returns & Exchanges policy for full details.
💳 Fees & Refunds
For Unshipped Orders
- A 5% fee applies to cover payment processing charges.
- 95% of the order value will be refunded to your original payment method.
Store Credit Option
- You can request store credit instead of a refund.
- No processing fees apply when choosing store credit.
- Credit is valid for future purchases on ChokeSports.com.
Refund Timeline
- Processing time: within 5 business days after the cancellation or return is approved.
- Credit card refunds: typically 5–10 business days to appear on your statement.
- Store credit: issued immediately upon approval.