Return Policy
Updated on Sep 30, 2026
General Return Policy
If you're not 100% satisfied with your ChokeSports.com purchase, you can return your order for a refund, store credit, or exchange*. We require that:
- Items are returned in original packaging
- Products are unworn, unwashed and in original condition
- Returns are made within 30 days of purchase
Non-Returnable Items
- Made-to-order or customized items (selected belts, gis, gloves)
- Compression shorts
- Groin cups
- Mouthguards
- Sports bras
- Clearance items
*Note: Custom orders cannot be modified once production begins.
Return Process
- Email our support team at support@chokesports.com
- Receive return authorization after purchase verification
- Print and include your order receipt in the return package
- Ship items to our warehouse in Japan using a tracked & insured method
Important: We are not responsible for returns lost or damaged during shipping.
Fees and Refunds
For Unshipped Orders:
- A 5% fee applies to cover payment processing charges
- 95% of the order value will be refunded to your original payment method
For Shipped Returns:
- A 10% restocking fee applies to cover card processing charges and administrative costs
- Original shipping costs are non-refundable
- Customer is responsible for return shipping
- Refunds process to original payment method
Store Credit Option:
- Request store credit instead of refund
- No processing fees apply
- Valid for future purchases on ChokeSports.com
Refund Timeline
- Processing time: 5 business days after receiving return
- Credit card refunds: 5-10 business days to appear
- Store credit: Immediate upon return approval
Damaged or Incorrect Orders
Contact us within 48 hours of delivery with:
- Order number
- Photos of damaged/incorrect items
- Description of the issue
For verified claims:
- Return shipping costs covered by ChokeSports
- No restocking fee charged
- Full refund or replacement provided
Note: Claims must be filed within 48 hours due to insurance claim limitations
Unclaimed Packages
To avoid delays or extra costs, please make sure someone is available to receive your order. If a package is refused by the recipient or not claimed, what happens next depends on the carrier used for your shipment:
- Japan Post (EMS Express): In most cases, refused or unclaimed parcels are returned to our warehouse in Japan. Once received and inspected, you can choose a refund or store credit. A refund to your original payment method is for the product value minus the 10% restocking fee. Store credit carries no processing fees. Original shipping costs are non-refundable, and any return shipping fees charged by the carrier will be deducted from the refund or store credit amount.
- DHL Express & FedEx: Private couriers do not guarantee return of refused shipments. Parcels that are refused or abandoned at customs are typically disposed of or destroyed by the carrier and are not returned to us. In these cases, no refund will be issued. In the rare event a return is arranged and additional carrier charges are incurred, these will be deducted from any refund or store credit issued, along with the original shipping cost and the 10% restocking fee where a refund applies.
Refunds and store credit follow the same timeline as shipped returns, as described in Fees and Refunds and Refund Timeline above. If you are unsure which carrier was used for your order, check your shipping confirmation email or tracking link. For full information about unclaimed packages, please read this support article.
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