Shipping & Tracking

Shipping times, carriers, tracking, and customs/duties.

Can I ship my ChokeSports order to my hotel in Japan?Yes! Many of our international customers visiting Japan choose to order their gear on ChokeSports.com and have it shipped directly to their hotel, Airbnb, or other temporary accommodation.... Can you drop the package at my door?Delivery instructions belong to the receiver, not the shipper. Whether a signature is taken depends on your carrier and your country. Free ShippingWe are unable to offer free shipping on orders shipped from Japan, but we provide the best available rates. Has my order shipped yet?You'll be notified by email as soon as your order ships from our warehouse in Japan. So please double check your inbox. How do I track my order?[You can track your order here.](https://www.chokesports.com/apps/17TRACK "/apps/17TRACK") How long will it take to get my order?In stock items ship within 3-5 business days; total delivery time then depends on the carrier — DHL/FedEx run 3-5 business days, Japan Post EMS runs 10-30. How much is my shipping?Please use the Shipping Calculator that is available on every product page and also in the shopping cart. Just select your country and type in your zip code... Military Shipping (APO, FPO & DPO Addresses)At the moment, we cannot ship to APO, FPO, or DPO military addresses. My country is not listed in the checkout. How can I place an order?Please [contact our support team](http://www.chokesports.com/support/contact-us) directly so they can check if it's possible to ship to your country. My tracking says delivered but I don't have the packageTracking shows delivered and the parcel is not there. Contact the carrier and us within 48 hours, and here is exactly what to ask for. What do the tracking statuses mean?What In Transit, Out for Delivery, Delayed, Exception, Failed Delivery Attempt and other tracking statuses mean, and what to do for each. What shipping carriers do you use?Japan Post EMS Express, FedEx, or DHL Express — delivery windows range from 3-5 business days (DHL/FedEx) to 10-30 (Japan Post EMS). Where is my order being shipped from?All orders ship from our main warehouse in Saitama, Japan, via Japan Post EMS or DHL/FedEx express. Which countries does ChokeSports ship to?Here at ChokeSports.com we can ship orders from Japan to virtually any address in the world. We have regular customers all across the globe and ship worldwide on... Why hasn't my tracking updated?You can track your order using the tracking number provided in your shipping confirmation email.